HOW THE DESIGNER CLUB WORKS
RENTING
- Choose your designer items
- If you have any special requests or questions from the lender regarding your hire please message them directly before processing payment
- After payment is processed the lender is given your hire details, name, address and date of your occassion. Please note lenders do not view your ID, that is stored for The Designer Clubs viewing only for security purposes.
- Your lender will send you the tracking number on dispatch, if you do not receive this please simply message the lender.
- You have two business days after your hire to return the item
- Usually the lender dry cleans if it is a ready to wear item, unless instructed otherwise.
- Late fees & damages can be charged if you do not comply. please see the terms and conditions upon checkout.
LENDING
- Create an account
- Fill out your personal details like address, bank account, photo ID etc.
- List your items showing clear photos.
- When your items get booked you will receive an email to the email address you provided requesting a booking, you can either accept or decline it.
- You will receive the renters postal details, it is your responsibility to post the renters items well before their event date.
- Once posted send the tracking number to the renter via message on this website.
- The renter has two business days after their event to return your item.
- Any damages or loss your item has the right to be fully covered at retail price by the terms and conditions signed by the renter on checkout.
DETAILS YOU SHOULD KNOW
- THE DESIGNER CLUB is not responsible for any damages Or loss of items, should any problems like this occur the lender has the right to dispute this in court since the renter has signed the TERMS AND CONDITIONS and provided ID on checkout. We will do all we can to ensure this is a positive experience for you.
- The renter is liable for a full refund if the pictures displayed are different from the item that arrives.
- Please make sure you fill out your personal details so there are no delays in getting paid from hiring your items.